Are guests able to wear glasses whilst in Billy Beez?
Yes, but the responsibility will be fully of the child or parent in case of damage or loss of property.
Can I bring my own food into the facilities?
Only food and drink purchased on site will be allowed to be consumed on the premises.
Is there a cafe within Billy Beez?
Yes, we have our Honey Cafe. Our menu is available on the website.
Do you have a baby changing area?
Yes, we have full baby changing facilities.
Do I have to pay for my infant?
Children that are 0-12 months old are £2.99. This charge is redeemable in the coffee shop. The parent coming with a child of 0-12months is £1.99 and this is also redeemable in the coffee shop. *Billy Beez reserves the right to restrict access in the event of any health and safety issues.
Do you have disabled facilities and access?
Yes, we have a wheelchair accessible bathroom. The play equipment only has limited availability to disabled children depending upon the disability. Please ring for more details.
Why should all guests have their photo taken?
The photos are highly recommended as a safety precaution to ensure the highest security we can, however it is optional. The reason for photos just for that visit is for us to be able to connect the family members to one another. Just to confirm photos are only valid for that visit and then will be removed. Only the manager(s) on duty for that day will have access to the photos for security reasons. *please note we cannot safeguard children to the extent we wish to without a photo.
As an adult do I have to pay?
We ask adults to pay £1.99 and this is redeemable in the coffee shop.
Why should I (an adult) pay to watch my children play?
Our park is designed to accommodate adults as well as children. We encourage all adults to play alongside their little ones to share in the family-friendly experience! According to capacity requirements, all guests entering the park affect capacity and must be charged since it takes the opportunity to enter away from another playing guest. Additionally, adults are responsible for their child while in the park and can closely monitor their children better while in the park.
Are socks required?
Yes, everyone using the Billy Beez facilities needs to either wear their own socks or we can provide Billy Beez socks on the day at £1 each.
Are you breastfeeding friendly?
Yes, and if you would like to go somewhere more discreet just ask a member of staff.
Do you cater for specialist dietary requirements?
Yes, as long as we are given enough notice and information to accommodate your request.
Can my older children go into Bounce whilst I stay with the younger one in Billy Beez?
Yes, as long as you buy a combo pack which gives access to both areas. Any child going into Bounce without an adult would need to be 7 years old.
Do you offer group rates?
Yes! Interested in hosting your team, class, club, or other large group? Visit our “Parties & Events” page for more information. Rates vary by location.
Can I split my 10-Pack between my two kids?
Splitting a 10-pack is permitted in certain circumstances. Two children may use the same Child 10-Pack, two toddlers may use the same Toddler 10-Pack. One child and one toddler can use the same Child 10-pack, but one child and one toddler cannot use the same Toddler 10-pack. The one free adult per visit rule applies, therefore only 1 adult is free with 2 children sharing one 10-pack in one visit.
How far in advance do I have to book a birthday party?
Booking of birthday parties is subject to availability of time slots on any given day. We recommend booking at least 1-2 months in advance to ensure your desired date is available.
Can I rent out the entire facility?
Yes! We do offer full and partial bookings. For rates and enquiries, please email firstname.lastname@example.org.
How do you maintain such a huge facility and keep it clean?
We regularly clean our park throughout the day and thoroughly clean it each evening to ensure we meet the highest cleanliness standards. We are regularly updating and checking our equipment to keep everything working properly and safely.
What if I only want to come for a few hours? Are there lower rates?
Our admission passes cover a two hour session. By booking online you will benefit from a discounted rate.
What age range is Billy Beez for?
We cater to people of all ages! The majority of our park can be enjoyed by kids ages 1-17, while we have a Mini Beez area dedicated to infants and toddlers. Older siblings and adults are welcome to join in on the fun, making Billy Beez a truly family-friendly experience. Children under the age of 18 are not permitted without an adult over the age of 18.
Do you have a membership or season pass?
A membership or season pass is coming later on this year 2017. We do however offer a 10-Pack admissions pass which includes 10 visits for a child or toddler plus one free adult per visit.
How do I find out if there is a Billy Beez coming to my area?
Our soonest "Coming Soon" locations are listed on our “Locations” page. For more information on upcoming openings, sign up for our newsletter below and visit our “The Buzz” page for updates.
How much are your parties?
Our party packages vary based on number of children, add-ons and food options. Please see our “Party Packages!” page for more information
If you have any other questions that has not been mentioned please contact us on 01473 597 778, or email us at email@example.com.